Important Update: Changes to Our Autodesk Subscription Process

We wanted to let you know about some significant changes to how you purchase and renew Autodesk products.
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Starting June 10th, Multiaxis will transition to a new transaction model in partnership with Autodesk, which will streamline how you order and manage your Autodesk subscriptions.

What's Changing?

• Direct Transactions with Autodesk: Orders for new Autodesk subscriptions and renewals will now be processed directly through Autodesk. This means that you will receive and pay your Autodesk subscription invoices directly from Autodesk, not Multiaxis.
• Separate Invoicing for Services: Multiaxis's services, which were previously bundled with your Autodesk subscription, will now be quoted and invoiced separately. This allows us to tailor our services more closely to your specific needs and provide more transparent pricing.

https://www.autodesk.com/campaigns/vendor-forms

​What You Need to Do:

1. Set Up Autodesk as a Vendor: To ensure a smooth transition and uninterrupted access to Autodesk products, you will need to set up Autodesk as a vendor in your system. This is a necessary step to facilitate purchases and payments for your Autodesk subscriptions. You can find the required forms and information to set up Autodesk as a vendor at Autodesk Vendor Forms.
2. Update Payment Processing for Multiaxis: As our services will now be invoiced separately, please ensure that Multiaxis is also set up in your system for payment processing of our service invoices.

Our Commitment to You:

• Continued Support: Despite these changes, our commitment to providing you with exceptional service and support remains unchanged. We will continue to assist you with solution design, configuration, and any value-added services to help you get the most out of your Autodesk products.
• Clear Communication: We will keep you informed every step of the way and provide all the necessary resources to make this transition as smooth as possible.
• Customer Service: Our team is here to answer any questions you may have about the new process and to assist you with setting up Autodesk as a vendor.

We understand that change can be challenging, but we believe these updates will ultimately enhance your experience with Autodesk products and our services. We appreciate your business and look forward to continuing to serve your needs.

​Thank you for your attention to this matter and for taking the necessary steps to update your systems. If you have any questions or need further assistance, please do not hesitate to contact us.

The Multiaxis Team