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This subscription includes 30-days of Premier e-Support, new versions of software, available CAM system plug-ins, and our online support site. A unique user account will be provided with access to our knowledge base with help documentation, tutorials, and e-learning training videos. Software license entitlement will be processed and sent to the contract manager. Additional Information: ► Contract manager (Video) ► What is CAMplete TruePath (Link) ► What is Fusion 360 (Link) ► What is the Machining Extension (Link) ► Complete Mill workflow (Link) |
► FREQUENTLY ASKED QUESTIONS (FAQ'S)
Who is the contract manager?
Who is the software coordinator?
What needs to be done to provide users access to new products and/or services with their new subscription?
Can my software subscription be used for more than one user?
Does this software subscription include software updates?
Does this software subscription include support?
Does a named-user subscription require continuous internet connectivity?
- The contract manager ("primary administrator") is the main point of contact on an Autodesk contract, and there can be only one per contract.
- Initially assigned as the software coordinator, but can reassign the role.
- Receive initial confirmation email.
- Manage users and their access to software.
- Assigns a software coordinator
- Manage contract renewal and billing.
- Refer to Contract Managers in the Autodesk knowledge network for more information.
Who is the software coordinator?
- The software coordinator ("secondary administrator") helps manage users and notifications regarding new releases.
- Receives emails about downloading new releases and updates
- Manages users and their access to the software
- Refer to Software Coordinators in the Autodesk knowledge network for more information.
What needs to be done to provide users access to new products and/or services with their new subscription?
- For a named-user subscription the administrator must add and assign named-users for product access. End users will then be asked to sign in while launching the product and should use the same user ID to verify permission to use the software.
- Refer to Users & Software in the Autodesk knowledge network for more information.
Can my software subscription be used for more than one user?
- No, subscriptions are assigned to a named-user for product access. Additional named-user subscriptions will be needed for each user. With a software subscription, you can install it on up to 3 computers or other devices. However, only the named user can sign in and use that software on a single computer at any given time.
- Refer to Software License Agreement for more information.
Does this software subscription include software updates?
- Yes, you will have access to the latest customer release and can choose when to upgrade your software version.
Does this software subscription include support?
- Our software subscription includes 30-days of Premier Support with continued license break-fix support for the duration of the contract. Extended Premier Support can be added to coincide with the annual contract.
Does a named-user subscription require continuous internet connectivity?
- No, after initial activation, your software works offline for 30 days. At that point, reconnect to verify your subscription. You will be reminded 7 days prior.
► PREMIER SUBSCRIPTION BENEFITS
Every subscriber has access to:
- Multiaxis Support Specialist — You can schedule a call, chat online, or email us
- Access all available CAMplete machine configurations on file for machines through Methods Machine Tools
► DISCLAIMER
- Pricing and Product availability is subject to change without notice.
- e-Store coupon codes are applied during checkout and are valid for a limited time only.
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