Subscription includes standard license break-fix support, new versions of software, and access to our online support site.
Software license entitlement will be processed and sent to the contract manager on file.
Software license entitlement will be processed and sent to the contract manager on file.
► RENEWAL REQUIREMENTS
To be eligible for a software renewal, please ensure that:
Please note that renewals are available only when your subscription meets these criteria. If you have and questions or need assistance, feel free to contact our support team.
- Your original subscription has Multiaxis as the reseller of record. If you need to move your subscription to Multiaxis, please follow the instructions on our Update Your Subscription page.
- Your subscription is currently active.
Please note that renewals are available only when your subscription meets these criteria. If you have and questions or need assistance, feel free to contact our support team.
► FREQUENTLY ASKED QUESTIONS (FAQ'S)
Who is the contract manager?
Who is the software coordinator?
What needs to be done to provide users access to new products and/or services with their new subscription?
Can my software subscription be used for more than one user?
Does this software subscription include software updates?
Does a named-user subscription require continuous internet connectivity?
- The contract manager ("primary administrator") is the main point of contact on an Autodesk contract, and there can be only one per contract.
- Initially assigned as the software coordinator, but can reassign the role.
- Receive initial confirmation email.
- Manage users and their access to software.
- Assigns a software coordinator
- Manage contract renewal and billing.
- Refer to Contract Managers in the Autodesk knowledge network for more information.
Who is the software coordinator?
- The software coordinator ("secondary administrator") helps manage users and notifications regarding new releases.
- Receives emails about downloading new releases and updates
- Manages users and their access to the software
- Refer to Software Coordinators in the Autodesk knowledge network for more information.
What needs to be done to provide users access to new products and/or services with their new subscription?
- For a named-user subscription the administrator must add and assign named-users for product access. End users will then be asked to sign in while launching the product and should use the same user ID to verify permission to use the software.
- Refer to Users & Software in the Autodesk knowledge network for more information.
Can my software subscription be used for more than one user?
- No, subscriptions are assigned to a named-user for product access. Additional named-user subscriptions will be needed for each user. With a software subscription, you can install it on up to 3 computers or other devices. However, only the named user can sign in and use that software on a single computer at any given time.
- Refer to Software License Agreement for more information.
Does this software subscription include software updates?
- Yes, you will have access to the latest customer release and can choose when to upgrade your software version.
Does a named-user subscription require continuous internet connectivity?
- No, after initial activation, your software works offline for 30 days. At that point, reconnect to verify your subscription. You will be reminded 7 days prior.
► DISCLAIMER
- Pricing and Product availability is subject to change without notice.
- e-Store coupon codes are applied during checkout and are valid for a limited time only.
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