Important Updates to Our Terms & Conditions Policy

Dear Multiaxis Community,

We are dedicated to providing you with the best possible service and ensuring transparency in our operations. As part of this commitment, we have made updates to our Terms & Conditions. These changes take effect immediately and are designed to enhance your experience with our products and services.

Key Updates to Our Terms & Conditions:

1. Software Bundles with Machine Tool Purchases: Customers who purchase a machine tool through our partner, Methods Machine Tools, may qualify for a complimentary software bundle. This bundle is crafted to enhance the functionality and productivity of your new machine tool.
2. Onboarding Process: To activate the Bundled Software, customers must complete the onboarding process within 30 days of purchase. If more time is needed, a grace period can be requested by notifying Multiaxis in advance.
3. License and Usage: The Bundled Software is licensed, not sold, to customers. It is intended solely for internal business operations with the purchased machine tool. Unauthorized distribution or modification is prohibited.
4. Technical Support: We provide technical support during the onboarding phase, including installation assistance and troubleshooting, to ensure seamless integration with your machine tool.
5. Exceptions: Exceptions to the onboarding timeline may be considered for customers with legitimate reasons for delay, subject to approval by Multiaxis management.

Why These Changes Matter:
These updates clarify the terms under which you can benefit from our software bundles and ensure that you have all necessary resources for optimal use of your new machine tools. They also reinforce our commitment to providing exceptional support and maintaining clear communication with our valued customers.

Action Required:
Please review the updated Terms & Conditions. By continuing to use our services, you agree to the revised terms. If you have any questions or concerns about these changes, please do not hesitate to contact us.

We appreciate your continued trust in Multiaxis and look forward to delivering even more value to our community.

Thank you for being a part of our journey.